Refund Policy | RESET LABS

At RESET LABS, we strive to provide high-quality products and customer satisfaction. Please read our Refund Policy carefully before placing an order.

General Policy

Due to the nature of wellness and consumable products, all sales are generally considered final unless otherwise required by applicable law.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact RESET LABS within 7 days of delivery. We may request photos or additional information to review the issue.

Refund Eligibility

Refunds or replacements may be considered for eligible cases including:

• Incorrect items received
• Products damaged during shipping
• Orders that cannot be fulfilled

RESET LABS reserves the right to determine refund eligibility on a case-by-case basis.

Pre-Orders

Pre-order purchases may be subject to separate fulfillment timelines. Estimated shipping or launch windows are subject to change.

If a pre-order is canceled by RESET LABS, customers will be notified and eligible refunds will be processed accordingly.

Non-Refundable Items

Opened, used or consumed products are generally not eligible for refunds or returns due to health, safety and hygiene reasons.

Refund Processing

Approved refunds will be processed through the original payment method. Processing times may vary depending on your payment provider or financial institution.

Contact

If you have questions regarding refunds or order issues, please contact RESET LABS through our Contact page.