Privacy Policy | RESET LABS

Last updated: 19 August 2026

At RESET LABS, we respect your privacy and are committed to protecting your personal information.

RESET LABS operates as a curated luxury property platform. We discover, select and present property opportunities and connect interested individuals with selected property developers, agents, brokers, affiliates and other professional property partners.

This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and what rights you have regarding your personal information.

Information We Collect

Depending on how you interact with RESET LABS, we may collect personal information such as:

Name
Email address
Telephone number
Country of residence
Property preferences and interests
Information you provide through enquiry forms, lead forms, questionnaires or other forms on our website
Information relating to the property or opportunity you are interested in
Communication preferences
Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, referring website and general website usage information.

How We Use Your Information

We may use your personal information to:

Respond to your enquiries and requests for information
Provide information about selected properties and property opportunities
Match your interests with relevant property opportunities
Connect you with selected property developers, agents, brokers, affiliates or other property partners
Facilitate introductions and lead referrals
Communicate with you regarding a property or enquiry you have submitted
Improve our website, content and user experience
Understand how visitors interact with our website and marketing
Measure and improve our advertising and lead-generation activities
Send marketing communications where you have provided the appropriate consent
Maintain website security and prevent fraud or misuse
Comply with applicable legal and regulatory obligations

Property Enquiries & Lead Referrals

When you submit an enquiry or request information about a specific property, you understand that RESET LABS may need to share relevant information with the selected property developer, agent, broker, affiliate or other professional property partner responsible for responding to that enquiry.

The information shared will be limited to what is reasonably necessary to respond to your request and facilitate the relevant introduction.

By submitting an enquiry, you acknowledge that the relevant property partner may contact you regarding the property or opportunity you have expressed interest in.

Affiliates & Commercial Relationships

RESET LABS may work with selected property developers, agents, brokers, referral partners and affiliate partners.

In certain circumstances, RESET LABS may receive a referral fee, affiliate fee, lead-generation fee or commission if an introduction results in further engagement or a completed transaction.

The existence of such a commercial relationship does not change the way we process your personal information or the rights available to you under applicable privacy law.

Where required by applicable law, we will provide appropriate disclosure regarding commercial relationships and commissions.

Email Marketing

If you choose to subscribe to communications from RESET LABS, we may send you curated property opportunities, updates, editorial content and other information that may be relevant to your interests.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Cookies & Analytics

RESET LABS uses cookies and similar technologies to operate, secure and improve our website and to understand how visitors use our website.

Depending on your consent and applicable law, we may use analytics, advertising and measurement technologies provided by third parties, including services such as Google Analytics, Meta and other marketing or technology providers.

Please see our Cookie Policy for more information about the cookies and technologies used on our website and how you can manage your preferences.

Third-Party Services

We may use selected third-party service providers to support website hosting, analytics, email communications, advertising, lead management, form processing and other business functions.

These providers may process personal information on our behalf where necessary to provide their services.

We may also share relevant information with property developers, agents, brokers, affiliates or other professional partners when necessary to fulfil an enquiry or facilitate an introduction requested by you.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil enquiries, maintain business records, comply with legal obligations, resolve disputes and enforce our agreements.

Where personal information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable legal requirements.

Data Protection

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Withdraw consent where processing is based on consent
Request portability of your personal information
Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact RESET LABS through our Contact page.

Children's Privacy

Our website and services are not directed at children under the age of 18, and RESET LABS does not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will always be published on this page with the applicable update date.

Contact

If you have any questions regarding this Privacy Policy or how RESET LABS handles your personal information, please contact us through our Contact page.